Basics

Account And Sign-In

Q: I forgot my password. How do I get back in?

On the sign-in page, select **Forgot Password?**, enter your email and select **Send Reset Link**. The emailed link works once and lets you set a new password of at least 8 characters.

Manage your profile, sign-in methods and sessions, export your data or delete your account, and set your language, timezone and theme.

The Account Menu

Select your avatar in the top bar to open the account menu. It shows who is signed in, then links to your Account Hub and your settings, grouped under You, Selling & Buying, Settings and Help. Display switches the theme, and Log Out is at the bottom.

User Clout, Profile & Login

Choose User Clout, Profile & Login in the account menu. It has five tabs:

User Clout: your Clout score over time, what earns it, and the leaderboard.
Profile Details: your name, username, roles, phone and country. Select Save Changes when you're done.
Sign-In Methods: your email, password, passkey and authenticator app.
Activity & Sessions: your most recent sign-in, and Sign Out Everywhere.
Data & Danger Zone: download your data or delete your account.

Sign-In Methods

To change your email, enter the new address and select Update Email. A confirmation link goes to the new address before the change takes effect.
To change your password, enter the new one twice (at least 8 characters) and select Update Password.
To add a passkey, select Enroll This Device under Passkey. Next time, choose Use Passkey on the sign-in page and use Face ID, Touch ID or your device PIN instead of a password.
To add an authenticator app, select Set Up Two-Factor, scan the QR code with an app such as Google Authenticator, Authy or 1Password, enter the 6-digit code and select Verify & Activate. Remove Two-Factor turns it off.

Signing Out Everywhere

On Activity & Sessions, Sign Out Everywhere ends your session on every device, including the one you're using, after you confirm. You'll need to sign in again everywhere. Use it if you think someone else has access to your account.

Your Data And Deleting Your Account

On Data & Danger Zone, select Download Full Data (JSON) for a full copy of your profile, artworks, orders, wallet activity, auction bids, fundraiser pledges and more, or Download Summary (PDF) for a summary you can read.

Delete My Account shows what is deleted and what is kept. Tick the confirmation box and select Permanently Delete Account. Your account is disabled at once and you can't sign back in. Your profile details, studio drafts, unsold works, likes and saved items are deleted. Financial records and verification documents are kept for 7 years, sold works stay as a record of the sale, and content you shared stays visible under the name "Deleted User". Download anything you want to keep first.

Language, Timezone And Theme

Choose Preferences & Notifications in the account menu to set your Language, Timezone and Theme (Light, Dark, High Contrast or System). They save to your account, so they follow you to any device you sign in on. The same page controls which notifications you receive.

Common Questions

I forgot my password. How do I get back in?

On the sign-in page, select Forgot Password?, enter your email and select Send Reset Link. The emailed link works once and lets you set a new password of at least 8 characters.

Does Sign Out Everywhere sign me out on this device too?

Yes. It ends every active session, including the one you are using, so you'll need to sign in again.

Can I undo deleting my account?

Not on your own. Your account is disabled immediately, and a support request is the only way to reverse this before the retention period ends.

Why don't I see a way to add a passkey?

Passkeys only work in browsers that support them. If yours doesn't, the Passkey card says so. Try another browser or device.

Do my language and theme follow me to other devices?

Yes. Language, timezone and theme are saved to your account, not just to this browser.