Yeja Studios
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Help

Contact Support

Report a bug, ask for help, request a feature or share feedback, then follow each request, reply and rate the answer.

When You Are Signed In

Open the account menu and choose Help & Support. On the Contact Support card, choose Contact Support, then pick what this is about: Report A Bug, Request A Feature, Get Help or Share Feedback. Choose the area under Which Part Of Yeja?, add a Subject and a Message, and choose Send. For a bug, say what you did, what you expected and what happened instead.

Yeja emails you a confirmation with your ticket number and a link to the conversation. We usually reply within two days.

Follow Your Requests in My Tickets

  • My Tickets lists your requests with their status: Received, In Progress, Waiting On You, Resolved or Closed.
  • Open a ticket to read the replies from Yeja Support. Write your answer under Reply and choose Send Reply.
  • Once a ticket is resolved, rate the answer from 1 to 5 under How Did We Do? and choose Send Rating.
  • Each reply from Yeja Support is also emailed to you, with a link back to the conversation.

When You Are Signed Out

Use the form on Contact Us. Choose an option under What Is This About?, enter your Name, Email, Subject and Message, and send it. Yeja uses your email only to reply to this request.

Yeja then emails you a link to follow the request. It opens your ticket at yeja-ai.com/help/ticket/, where you can read replies, reply and rate the answer. Keep that email, because its link is how you get back to your request.

Reopening a Request

Replying to a resolved request within 14 days reopens it. After 14 days, or once a request is closed, start a new request instead. If your request was merged into another ticket, reply on that ticket.

Common Questions

How soon will I hear back?

We usually reply within two days.

I didn’t get the confirmation email. What now?

Check your spam folder. If you were signed in when you sent the request, you can always follow it in My Tickets under Help & Support.

Can I reply to a closed ticket?

No. A closed ticket doesn’t take replies. Contact Support again if you need more help.

Is there a limit on how many requests I can send?

Yes, there is an hourly limit. If you see a message that there are too many requests, wait a while and try again.

Where do I report abusive content or messages?

Use the report options in the app instead. See Reporting, Blocking and Account Safety.