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Messages And Inquiries

Find collector messages in Account Hub, write new ones, sort conversations with stars, folders and labels, block senders and pick a layout.

Where Messages Arrive

Messages from collectors land in Account Hub under Users, Messages & Inquiries, on the Messages tab. They come from:

  • The Get In Touch form on your Atelier.
  • Ask About This Work on a piece in Art Board. The message arrives with the work attached.
  • Other Yeja members who write to you directly.

Switch between Inbox, Archived and Sent at the top of the tab. To reply, open a conversation and type in the reply box beneath it.

Write A New Message

Press Compose to open New Message. Enter the recipient's Yeja account email and your message, then press Send Message. The recipient needs a Yeja account.

Organize Conversations

  • Open a conversation and use More Actions to Star it, Mute it, Mark As Unread, put it in a folder with Move To Folder, or add Labels. A muted conversation stays in your list and still receives messages.
  • Use Folders & Labels to show one folder at a time, or choose Manage Folders & Labels… to create folders and labels.
  • Press Archive to move a conversation out of your inbox. Open it from Archived and press Move to Inbox to bring it back.
  • To stop someone reaching you, choose Block This Sender in More Actions and confirm with Block Sender. Their future messages won't reach your inbox. To undo it, open Moderation & Safety, find them under Blocked Senders and press Unblock Sender.

Choose A Layout

Consolidated View, the default, lists conversations in a full-width table and opens one at a time. Expanded View shows conversations as a strip of cards with the open conversation beneath. The layout button names the view it switches to, and this browser remembers your choice.

Common Questions

Do collectors need a Yeja account to message me?

Not for the Get In Touch form on your Atelier. To use Ask About This Work on Art Board, they must be signed in.

Does blocking delete the conversation?

No. Blocking only stops their future messages. To remove a conversation, choose Delete Conversation in More Actions.

Can I turn a conversation into a sale?

Yes. Open the conversation and press Convert to Offer. It creates a Wallet offer for that collector from the conversation.

Why does my inbox look different on another computer?

Your layout choice is saved in each browser separately. Press the layout button to switch between Consolidated View and Expanded View.